Our AML and verification policy
We hold licence OGL/2024/1788/1030 from the Curaçao Gaming Control Board, and that licence comes with real obligations. This page sets out, in plain terms, when we verify your identity, what we ask for, and what happens if a check is not completed.
Our AML Commitment
Money laundering and the financing of terrorism are criminal offences, and we treat them as such. Under our Curaçao Gaming Control Board licence, we run a risk-based anti-money-laundering programme covering every account on our platform. That means we know who our players are, we monitor how funds move, and we report suspicious activity to the relevant authorities.
We do not accept players from restricted jurisdictions, including the USA, UK, France, the Netherlands, Belgium, Spain, Italy, Portugal, Russia, Ukraine, Iran and North Korea. Attempting to play through a VPN or false location details is treated as a breach of our terms and triggers account review.
When We Verify You
Verification happens at three points: at registration, where we screen your details against sanctions and politically-exposed-person lists; at your first withdrawal; and at any threshold set by our compliance team, such as cumulative deposits above a level that raises risk flags.
- Government-issued photo ID (passport, driver licence or national ID card), valid and legible on all four corners
- Proof of address dated within the last three months (utility bill, bank statement or tenancy agreement)
- Proof of payment method ownership: a photo of the card (middle digits masked) or a screenshot of your e-wallet or crypto wallet showing your name
How Verification Works
We run a short, structured process, and most checks clear within one business day. Here is the sequence from start to finish.
- 1. Upload your documents through the secure verification section of your account, or send them via email to [email protected].
- 2. Our compliance team checks each document for validity, legibility and match against your registered details.
- 3. If anything is unclear, we contact you within 24 hours with exactly what we need.
- 4. Once cleared, your withdrawal limit is lifted and your account is marked fully verified.
How we protect your documents
Documents are stored on encrypted servers with access restricted to our compliance staff. We never share your verification data with third parties except where the law requires it, and we do not use it for marketing.
Source of Funds Checks
For most players, ID and proof of address are enough. Where deposits are large or a betting pattern looks inconsistent with your stated profile, our licence obliges us to ask where the money came from.
Typical evidence includes recent payslips, a tax return, a bank statement showing salary credits, or sale documents for an asset. We ask only for what the risk requires, we explain why we are asking, and we keep the request proportionate. Funds we cannot reasonably link to a lawful source will be returned to their origin and the account closed.
Deposit and Withdrawal Checks
Crypto withdrawals go only to a wallet address you have verified with us first. A change of withdrawal address triggers a cooling-off period and re-verification of that address.
| Item | Our rule |
|---|---|
| Minimum deposit | 20 AUD |
| Minimum withdrawal | 20 AUD |
| Daily withdrawal cap | 5,500 AUD |
| Monthly withdrawal cap | 22,000 AUD |
| Withdrawal processing | 0 to 24 hours once verified |
| Fees | None charged by us |
If Verification Fails
We act early and proportionately. An unverified account is not banned outright, but its functions narrow until the check is done.
If documents are not provided within 30 days of our request, we suspend the account: no further deposits, no play, and withdrawals held pending verification. If documents are forged, belong to someone else, or show the player is under 18, we close the account permanently, void any winnings and may report the matter to the authorities. You can appeal any decision by writing to [email protected]; we review appeals within five business days.
How Long We Keep Records
We retain verification documents and transaction records for at least five years after your account closes, as our licence requires. Retention lets us answer regulator queries and support investigations into suspected financial crime. After the retention period, records are securely destroyed. You may request a copy of your data at any time, and you may ask us to correct anything that is wrong.
Frequently Asked Questions
How long does verification take at Slotmonster Casino?
Most checks are complete within one business day of receiving clear documents. Complex cases, such as source-of-funds reviews, can take up to three business days.
Can I withdraw before verification is finished?
No. We verify identity, address and payment method ownership before the first withdrawal. Withdrawals process within 0 to 24 hours once your account is verified.
Do I need to verify my crypto wallet?
Yes. Before a crypto withdrawal, we confirm the destination wallet belongs to you. A wallet-address change triggers a cooling-off period and re-verification.
What happens if I ignore the document request?
After 30 days we suspend the account. Deposits and play stop, and withdrawals are held until verification is completed.
Why do you ask for source of funds?
Our Curaçao Gaming Control Board licence requires us to confirm that large or unusual deposits come from a lawful source. We only ask when the risk profile of your account makes it necessary.