Our Privacy Policy
This page sets out what personal data we collect when you play at Slotmonster Casino, why we collect it, how long we hold it and what you can do about it. We run the site under licence OGL/2024/1788/1030 issued by the Curaçao Gaming Control Board, and we treat your data in line with the strongest privacy standards, including GDPR principles where they apply to you.
Data we collect about you
We only collect what we genuinely need to run your account, meet our licence obligations and keep the site safe. When you register at slotmonster-aud.com, we ask for your full name, email address, phone number, date of birth and residential address.
- Identity data: name, date of birth, residential address, email, phone number
- Verification documents: passport or driver licence copy, proof of address such as a utility bill, and proof of payment method before your first withdrawal
- Transaction data: deposits, withdrawals, payment method details, cryptocurrency wallet addresses, bonus and wagering records
- Technical data: IP address, device type, operating system, browser, language and approximate location derived from your IP
- Gameplay behaviour: games you open, bet sizes, session times, win and loss history, tournament entries
- Marketing preferences: whether you opted in to emails or SMS, and which offers you interacted with
How we use your data
Every use we make of your data maps back to a purpose listed here. We create and run your player account, verify your identity under KYC rules, process deposits and withdrawals, and calculate bonuses such as the welcome package and weekly cashback.
- Account creation, login and account management
- KYC and anti-money-laundering verification before withdrawals
- Payment processing across fiat and crypto methods, including PayID, Visa, Skrill, MiFinity, Bitcoin and Tether
- Fraud prevention, bonus abuse detection and multi-account checks
- Responsible gambling monitoring, including deposit limits, loss limits and self-exclusion enforcement
- Marketing and promotional offers, only where you have given consent
- Meeting legal and regulatory obligations under our Curaçao licence
Our legal bases for processing
We rely on four legal bases. Where you are in a jurisdiction that applies GDPR, these map directly to its lawful grounds for processing.
- Contract: we process identity, account and transaction data to perform the agreement between you and us, since we cannot run a player account without it.
- Legal obligation: KYC, AML checks, transaction records kept for 5+ years and regulator reporting are required by the Curaçao Gaming Control Board and equivalent authorities.
- Legitimate interest: fraud prevention, security logging, dispute resolution and aggregated statistics on how our 6,000+ games perform rely on our legitimate interest in operating a safe casino.
- Consent: marketing emails, SMS and non-essential cookies run only on your consent, which you can withdraw at any time.
How long we keep your data
We do not hold your data forever. Each category has a fixed clock, and once it runs out we delete or anonymise the records.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of your account, then up to 5 years after closure for regulatory purposes |
| KYC verification documents | 5 years after verification, in line with AML rules |
| Transaction and wagering records | 5+ years as required by the Curaçao Gaming Control Board |
| Device, IP and security logs | Up to 12 months |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Self-exclusion records | For the full exclusion period, plus 5 years to prevent re-registration |
Who we share data with
We never sell your personal data. We share it only with processors and authorities that need it for a specific purpose, under written data processing agreements.
- Payment processors handling your deposits and withdrawals
- KYC and AML screening providers that verify your documents
- The Curaçao Gaming Control Board and other regulators with lawful requests
- Analytics and site performance providers working on our behalf
- IT hosting and security providers that store and protect the data
- Professional advisers such as auditors and lawyers, where strictly necessary
Your privacy rights
You control your data. Whatever your locale, we honour the full set of rights below, and we respond to verified requests within 30 days.
- Access: get a copy of the personal data we hold about you
- Rectification: correct anything inaccurate or incomplete
- Erasure: ask us to delete data we no longer need for legal purposes
- Portability: receive your data in a machine-readable format
- Objection and restriction: object to processing based on legitimate interest
- Withdraw consent: opt out of marketing at any time, from the account settings or any email footer
- Complain: raise a complaint with your local data protection authority, or with the authority in our licensing jurisdiction
Reaching our data protection officer
Send any privacy request or complaint to [email protected]. For general account matters, our support team answers at [email protected], 24 hours a day, 7 days a week.
Cookies and tracking
We use a small set of cookies to keep you logged in, remember your currency preference and measure how the site performs. Marketing cookies and analytics beyond the essential set load only after you consent in the cookie banner, and you can change your choice any time in your browser or account settings. Our full cookie inventory, including each cookie's purpose and lifespan, sits on the dedicated Cookies Policy page.
How we protect your data
All traffic to and from slotmonster-aud.com travels over TLS encryption, and stored verification documents sit on encrypted servers with strict access controls. Only staff who need your data for KYC, payments or support can reach it, and every access is logged.
- TLS encryption for all data in transit and encryption at rest for documents
- Role-based access control with individual staff accounts and access logs
- Regular security testing and patching of our platform
- Segregated storage for KYC documents away from general account data
If a breach affects your personal data, we will notify the relevant regulator without undue delay and inform you directly where the risk to you is high, together with what we have done to contain it.
Frequently Asked Questions
Can I play at Slotmonster Casino without giving my ID documents?
You can register and deposit with basic details, but we must verify your ID, proof of address and payment method before your first withdrawal. This is a licence requirement we cannot waive.
Do you keep my transaction history forever?
No. We keep transaction and wagering records for at least 5 years to satisfy anti-money-laundering rules, then delete or anonymise them.
How do I stop marketing messages?
Withdraw consent at any time via your account settings or the unsubscribe link in any email. We stop marketing immediately and delete your marketing preferences when you ask.
Who do I contact about a privacy concern?
Email [email protected] for anything related to your personal data, or [email protected] for general account help, available 24/7.